Instead of always creating a separate footnote for each reference in each post, this page will make it a bit easier to keep track of books mentioned in Quality Management 101 (qm101.co).
Goulston, M. (2009). Just listen: Discover the secret to getting through to absolutely anyone [Kindle Version]. Retrieved from http://www.amazon.com/dp/B00BZFZJN2/.
Kan, S. (2003). Metrics and models in software quality engineering (2nd ed.). New York: Addison-Wesley.
Lewis, C. S. (2001). The weight of glory: And other addresses. New York: HarperCollins.
Senge, P., Kleiner, A., Roberts, C., Ross, R., & Smith, B. (1994). The fifth discipline fieldbook: Strategies and tools for building and learning. New York: Doubleday.